Privacy policy

This Privacy Policy (the "Privacy Policy") explains the practices of Ceratec Surfaces Inc. ("Ceratec Surfaces") regarding the treatment, including the collection, use, disclosure, retention and destruction of personal information that we collect from you ("you").

This Privacy Policy applies to our website https://ceratec.com (the "Website"), and any other products or services that Ceratec Surfaces makes available to you (collectively, the "Service").

Please read the Privacy Policy carefully to understand our privacy practices. Your use of the Service is also subject to our Terms of Use. If you have any questions about our practices, please contact us.

By accessing or using our Service, you indicate that you understand, accept and consent to the practices described in this Privacy Policy. If you do not consent to the terms and conditions regarding our collection, use, disclosure, sharing and treatment of personal information as set forth in this Privacy Policy, please do not use our Services and terminate your visit.

Personal information is generally defined by applicable privacy laws as information about an identifiable individual. An "identifiable individual" is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

We may collect personal information about you in two ways: (1) when you interact directly with the Website, Platform and Usage Windows, for example by filling out an online form, and (2) through automated interactions or technologies as you browse the Service, we may automatically collect your technical and usage information.

We may collect the following categories of personal information:

a) "Identity and Contact Information":

Professional e-mail address when you upload a texture via the Usage Windows or on the Platform;

b) "Commercial Information":

Personal information provided as part of the contractual or customer relationship between you and Ceratec Surfaces;

c) "Usage Information":

Information about how you use the Website or Platform, including language of display, services and products consulted or searched for, page response time, download errors, IP address, operating system, time and day of connection to the Website or Platform, duration of visits and information about page interaction (including scrolling, clicks and mouse-over), which is processed through the use of cookies;

d) "Technical Information":

Information collected during your visits to our Website or Platform. This information includes your Internet Protocol (IP) address, web log and connection data, referred Internet addresses, other communications data, searches performed and pages visited, time, date, language preferences, browsers you use and their versions, browser add-on types and versions, device type, time zone settings, operating system and platform of your devices with which you browse or use the Website or Platform. Also, in order to facilitate your use of the Website and Platform or for future communications, Lightbeans or its service providers may use cookies to collect information about your Internet connection and how and when you access the Website or Platform;

e) "Marketing Information":

Your preferences regarding the receipt of marketing emails or other marketing tools transmitted via the Website, Platform or Usage Windows, third-party marketing tools and your communication preferences. This information may be linked to your personal identity;

f) "Application Information":

Information collected when you apply for employment with Ceratec Surfaces online or otherwise, such as your name, contact information, resume, work experience, interests, academic records, references or any other information that may be collected as part of a hiring process.

We collect this personal information for the purposes described in the next section. We do not collect personal information about you from third parties unless we have your consent or unless authorized by law.

If you provide us with personal information about any other individual, you must ensure that they understand how their personal information will be used and that they have given you permission to share it with us and allow our suppliers to use it.

Generally, we collect your personal information for the purposes of providing access to the Website, Platform, User Windows and providing our services to you. We may also collect your personal information as part of a hiring process if you apply for employment with Ceratec Surfaces.

Specifically, we collect personal information to the extent permitted by law in order to:

a) Make the Service accessible;

Types of personal information: Technical Information and Usage Information

b) Provide the information, products or services you request from us and to fulfill our obligations to enforce our rights under any contract entered into with you;

Types of personal information: Identity and Contact Information and Commercial Information

c) Improve the user experience of our Website, Platform and User Windows, our products and services, our marketing and our customers' experiences;

Type of Personal Information: Usage Information

d) Ensure the security of our communications and other systems and to prevent and detect security threats, fraud and other criminal or malicious activity and to prevent leakage of personal information;

Type of personal information: Technical information

e) Communicate promotional or informational material requested by you or when permitted by law (via our newsletters) and which you may unsubscribe from by clicking on the unsubscribe link;

Type of personal information: Identity, Contact and Marketing Information

f) Notify you of changes to our Privacy Policy and/or Terms of Use;

Type of Personal Information: Identity and Contact Information

g) Evaluate and process your application and interest in employment with us, communicate with you in connection with your application and manage our recruitment needs.

Type of Personal Information: Application Information

We will not use your personal information for purposes other than those for which it was collected, unless we are authorized or required to do so by applicable law.

Cookies. Some pages of our Service require the use of cookies. A cookie is a file installed on the physical disk of your device that contains information to improve communication between our server and your browser. Our server installs a permanent cookie on your device when you first visit our site. Depending on the applications you use, other permanent or temporary cookies may be used to technically manage certain choices you make. No personally identifiable information is stored in cookies.

Cookies used by our Services Providers

- We use Google Analytics to analyze the use of our Service. Google Analytics collects information about website usage with cookies. The information collected is used to create reports on the use of our Website, Platform and Usage Windows. If you would like to opt out of Google Analytics, please visit tools.google.com/dlpage/gaoptout. To find out more about their privacy policy, please visit https://policies.google.com/privacy?hl=policies

- We use Meta Ads conversion tracking (Pixel), an analytics service provided by Meta Inc. that links data from Meta Inc.'s advertising network to user interactions across Lightbeans' online services. The Meta Pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network. Meta Ads can use this data to personalize and contextualize the advertising offers disseminated in its advertising network.

- We use Hotjar, a user behavior collection and analysis service provided by Hotjar Ltd. It collects Usage Information and makes it possible to determine the number of visits and sources of traffic. This information is anonymized. Cookie Management. You can consult the configuration options of your web browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox, etc.).

Except as expressly set out in the Privacy Policy, we do not sell, rent, transfer or disclose your personal information to third parties for undisclosed purposes without your consent. Access to your personal information is restricted to Lightbeans staff, management, technical, sales, marketing and human resources personnel who need access to your personal information in order to perform their duties for Ceratec Surfaces.

Exceptions. We may transfer unencrypted personal information to which we have access to:

- our service providers, that is, third parties (or otherwise make them available) who provide services on our behalf in Canada, the United States or abroad, including Google for the purpose of using the various Google Analytics features described herein. We provide our service providers with the information they need to fulfill their mandate, and we do not authorize them to use or disclose this personal information for their own commercial or other purposes. We may disclose your information to our service providers to support our business operations and to enable us to provide you with our products and services. These service providers include companies whose products and services integrate with services such as "Microsoft Cloud Solutions Provider", "Amazon AWS Partner Network", "Google Suite" and "Google Cloud" and various "SaaS" applications. We do not authorize them to use or disclose any personal information;

- entities, organizations and authorities for legal purposes. In other words, we and our third-party service providers may disclose your personal information in response to a search warrant or other lawful request or order, or to respond to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law. We may also disclose personal information as necessary for the purpose of asserting or enforcing legal claims or defending against such claims, or for the purpose of preventing actual or alleged loss or injury to persons or damage to property; and/or

- another entity in the event that we sell all or part of our business or sell or transfer assets or otherwise participate in a merger or transfer of business. In such circumstances, we may transfer your personal information to a third party, who may use it for the same purposes.

International Transfers. Ceratec Surfaces, its service providers and other third parties to whom Ceratec Surfaces discloses or transfers personal information under this Privacy Policy may do business outside Quebec and Canada. Any personal information used, stored or accessed in foreign countries or provinces other than Quebec may be subject to the laws of those countries or provinces (for example, where a service provider operates globally). As a result, personal information may be disclosed in response to valid requests or requirements from government authorities, courts or law enforcement authorities in foreign countries or provinces.

Security measures. In all cases of transfer of your personal information to a jurisdiction other than Quebec, we ensure that your personal information will be treated securely in accordance with this Privacy Policy.

We will retain personal information only as long as is reasonably necessary for the fulfillment of the purposes for which it was collected, including satisfying legal, accounting and disclosure requirements and asserting or defending legal rights. In determining the appropriate length of time to retain your personal information, we consider the amount, nature and sensitivity of the personal information, the level of potential risk and severity of unauthorized use or disclosure of your personal information and whether we can fulfill the purposes by other means, as well as applicable legal, regulatory, tax, accounting and other requirements.

We keep your personal information only as long as is reasonably necessary for the purposes set out in this Policy, or longer if required by applicable law. When it is no longer required, your personal information is destroyed or anonymized (so that it can no longer identify you) in a secure manner, in accordance with applicable laws.

For information on the length of time we retain personal information, please contact our Privacy Officer whose contact information is set out at the end of the Privacy Policy.

Ceratec Surfaces is committed to protecting the confidentiality, integrity, availability and privacy of your personal information. Ceratec Surfaces employs safeguards that are customary in the industry and reasonable in light of the sensitivity of personal information, including physical, electronic and organizational security measures.

Unfortunately, the transmission of information over the Internet is not completely secure. While Ceratec Surfaces makes every effort to protect your personal information, Ceratec Surfaces cannot guarantee that there will be no security breaches in the transmission of information through the Service. Any transmission is at your own risk.

Our Service may contain links to other sites that do not belong to Ceratec Surfaces. In addition, links to our Service may appear on third-party websites on which we advertise. Except as provided in the Privacy Policy, we will not share your personal information with these third parties without your consent. We provide links to third-party sites as a convenience to our users. These links are not intended as a recommendation or endorsement of these sites. The linked sites have separate and independent privacy policies and terms of use, which we recommend you read carefully. We have no control over such linked sites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked sites may collect, use, disclose, obtain or otherwise treat your personal information.

You may exercise these rights at any time by contacting our Privacy Officer, whose contact information is set out at the end of this Privacy Policy.

Access : You may request access to your personal information in our custody and control. Where permitted by law on or after September 22, 2024, in certain circumstances, you will have the right to request that certain of your personal information be provided to you or another data controller in a structured, commonly used, machine-readable technological format.

Updating : You have the right to access and update your personal information in our custody and control and to correct errors in that information, subject to certain exceptions provided by law.

Processing : You may request information about the processing of your personal information. Specifically, you may ask what personal information has been collected, how it is processed, the categories of persons who have access to such personal information within Ceratec Surfaces, the applicable retention period, the contact details of the person responsible for the personal information and the source of the personal information if it has been collected from third parties.

Withdrawal of Consent : You may withdraw your consent to the collection, use and disclosure of your personal information at any time. However, if you withdraw your consent, we may not be able to continue to respond to your inquiries, process any requests made to us or otherwise assist you with respect to our Service.

While it is not our intention to make frequent or substantial changes to this Privacy Policy, we may do so in order to serve you better in the future or in light of changes in our service offering, technology or the law. We invite you to review the content regularly to be notified of any changes to the Privacy Policy.

If the changes are substantial, we will send you a notice via the Web Site or by any other means so that you can familiarize yourself with the changes before continuing to use our Service. If you do not agree with one or more of the changes, you must stop using our Service. Your continued use of our Service following the posting or communication of such changes will constitute your acceptance of the revised Privacy Policy.

You may contact us at any time using the contact information below if you have any questions or comments about this Privacy Policy, wish to access or update your personal information file or correct any inaccuracies, wish to withdraw your consent to receive marketing communications, or have a complaint about our handling of your personal information. To exercise your rights as described above, you will find below the procedure for filing and handling complaints:

1. Receipt of complaint: If you wish to make any of the above requests, or if you have any concerns regarding the processing of your personal data, please contact us by email at [email protected]. When contacting us, please provide sufficient details to allow Ceratec to confirm your identity. Ceratec may contact you directly to confirm your identity. Ceratec will respond to your request as soon as possible and the requested information will normally be released to you within 30 days, unless prohibited by law.

2. Complaint Assessment: Our Privacy Officer will assess requests with the assistance of Ceratec's Privacy Committee to determine if the request is valid and falls under Law 25.

3. Investigation: If the request is deemed valid, further investigation is carried out to better understand the circumstances of the request. This may involve consulting files, speaking to staff members or examining internal procedures.

4. Resolution: Upon completion of the investigation, based on the results, the Privacy Officer, with the assistance of the Privacy Committee, will implement measures and/or follow up on the request.

5. Communication: Ceratec will communicate within 30 days to the person who made the request and/or complaint the results of the investigation as well as the measures taken to respond to the request and/or complaint.

6. Follow-up: Ceratec will follow up with the person concerned to ensure that the request and/or complaint has been handled correctly.

If you have any questions or concerns about privacy, you can contact us by e-mail at [email protected] or by mail at the address below.

Privacy Officer:
Martine Dion
Chief of Information Technology
418-681-0101 ext. 1315
[email protected]